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A key product team within the Google Geo division needed technical writing support to improve the quality, coverage, and efficacy of their internal documentation. While most docs were embedded within the code, a separate site served to aid in communicating conceptual, how-to, tutorial, and reference documentation for internal partners. Falling out-of-date as these sorts of…
Siebel Systems
My client was getting ready to launch a new software tool to allow its customers to create voice, wireless, and other applications with Siebel Business content. The documentation team hired me to create a detailed guide that would instruct users of a standards-based API on how to work with XML from an optimized Siebel application…
Microsoft MSN Mobile
Microsoft’s MSN Mobile team provided software to a variety of telecommunications partners so they could offer services such as email and messaging for their customers. Accordingly, the Partner Relations Team was charged with supporting their partners with documentation of frontend and backend systems. The fulfillment of these tasks were my responsibility as the contract technical…
Conversay
The Redmond-based software company was soon going to be launching a new product that would allow mobile devices to use its powerful speech recognition and synthesis engine. Although the product development was far along, the writing of documentation had not yet begun. The company’s technical documentation team did not have the resources to work on…